You are a Manager at an Amazon Distribution Center in Seattle, Washington. Amazon HQ has started a pilot project to implement next generation robots that receive online orders and gather product off the shelves. These robots do not pack the items but there are rumors that your Distribution Center will be testing to implement that function into these robots. The employees are nervous and skeptical about the changes and how it might affect their jobs. Being the distribution manager, you are tasked with making the transition and evolution of technology as smooth as possible in your workplace.

a.What sociotechnical changes might you run into? Which functions within the Distribution Center might be affected during each change?