you are a phlebotomist drawing a specimen of blood on Emma Helm, who says she doesn't like having blood drawn. In fact, she tells you that the sight of blood makes her "queasy." You attempt to make her feel relaxed by quietly talking to her as you help her onto a chair in the hospital laboratory. While you are taking her blood specimen, she faints and hits her head against the side of a cabinet.

a. Are you liable for Emma's injury? why or why not?

b. If you are liable, do you know who is?

c. Is Emma Helm at fault for her accident? why or why not?

d. What might you do to prevent this type of injury from happening?