You are a professional corporate trainer with three years of experience in the hospitality industry in the Best Western Hotel chain. https://www.bestwestern.com/en_US/book/hotels-in-milton/best-western-milton/propertyCode.66101.html Your management has assigned you to one of the low-performing branches to investigate and help improve its performance. But, unfortunately, the management of the branch doesn't seem to be cooperative in disclosing their weaknesses. So, you need find the organizational weaknesses through open sources and review