1. You are a restaurant manager. A server calls your attention to a booth of four men who are talking loudly, using profanity, and being belligerent. How would you handle the situation?
2. Your restaurant is located near a high school. Recently, several of the students who are patrons have been throwing ice and wadded paper napkins at each other. What should you do?
3. Eye contact is particularly important in patron relations. Explain.