You are a student at a major university. One of your part-time jobs is at the university's radio station. The popular show you host has several hundred regular listeners both on and off campus. You are aware that Toyonda is highly committed to its reputation and the continuous improvement of its products. You have had several conversations with the Toyonda dealership where the disabled car is parked. After you had indicated that you were not interested in a new $2,100 transmission, the dealership contacted Toyonda. Toyonda offered to provide a new transmission, probably so they could take yours apart and learn more about why it failed. This would leave you to pay only the installation cost of $700. As you still were not satisfied, they agreed to put the Regional Service Manager into contact with you. The dealership arranged for you to meet with this manager, Jesse Nesmith. Jesse left you a voicemail indicating that he/she was investigating your concerns, and confirmed arrangements to meet with you