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You are a supervisor with multiple subordinate project managers. Leo, one of your new and less experienced subordinates, recently informed you that the customer for
You are a supervisor with multiple subordinate project managers. Leo, one of your new and less experienced subordinates, recently informed you that the customer for a project he is managing is extremely upset because multiple deadlines outlined in the project plan have been missed. Leo informs you that given his current resources, he will not be able to complete the project by the established deadline, which is less than a month away. This is the first time you have been informed of any problems with the project. Which of the following is the most effective and least effective action to take in this situation? Most Least Reassign the project to someone else in your work-unit who has more project management experience and is capable of getting things back on track. Tell Leo that the customer's needs must be met, and since he is the project manager, he is in the best position to figure out a solution to the issue. Meet with Leo to re-evaluate project requirements so you can both determine if providing him additional resources will allow on-time completion. Contact the customer personally to inform him the project will not be completed on time and see if the
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