1. You are acting as a negotiator and are in the process of working through any limits the process will place on the issues raised, if any. Which step in the negotiation process are you in?

   		Definition of ground rules
   		Preparation and planning
   		Bargaining and problem solving
   		Clarification and justification

QUESTION 5

1. You are getting ready to work on a conflict and are working on defining what exactly both sides want. You want to make sure both sides are able to be satisfied. Which type of bargaining are you using?

   		Fixed pie
   		Distributive
   		Target point
   		Integrative

QUESTION 6

1. Groups performing routine tasks that don't require creativity benefit from task conflict the most.

   True

   False

QUESTION 7

1. Which type of conflict occurs between team members?

   		Felt conflict
   		Dyadic conflict
   		Task conflict
   		Intragroup conflict
   		Intergroup conflict

QUESTION 8

1. The word 'conflict' insinuates that there are opposing sides.

   True

   False

QUESTION 9

1. A perceived conflict means it is personalised.

   True

   False

QUESTION 10

1. You are acting to help resolve a conflict by creating a settlement. You have the power to dictate an agreement and force a resolution. What are you acting as?

   		A negotiator
   		A conciliator
   		A mediator
   		An arbitrator

QUESTION 11

1. Integrative bargaining focuses relationships on:

   		the long term.
   		resistance to bargaining.
   		I winyou lose.
   		the short term.

QUESTION 12

1. The first stage of the conflict process is cognition.

   True

   False

QUESTION 13

1. Which of the following is NOT a requirement in the text's definition of conflict?

   		must be perceived
   		opposition
   		overt acts only
   		incompatibility

QUESTION 14

1. Edna is managing a new task force for improving quality issues in the paint factory where she works. Edna is very concerned whenever task-force members disagree and when they argue and confront one another. Edna's view on conflict is a(n):

   		interactionist view.
   		functional view.
   		traditional view.
   		symbolic view.

QUESTION 15

1. Why might anger induce more concessions from the other side during a negotiation?

   		Angry negotiators are more likely to use deceptions in dealing with others.
   		The other negotiator could be afraid to ask for further concessions from the angry party.
   		The other negotiator could believe that no further concessions from the angry party are possible.
   		The other negotiator might feel guilty over causing the anger.