You are an information system and technology consulting company asked to put forward a proposal to design and implement a Customer Service System (CSS) to support the following business. FreshGro (Fresh Groceries) Inc. is a unique grocery chain with its headquarters based in Edmonton, Alberta. Although they sell groceries in much the same way as Safeway, Save-on-Foods, etc., they do tend to have more partnerships with local farmers and producers, and that is what primarily draws customers in. They currently have 30 stores in Canada. Before they build a new location, FreshGro always ensures they have agreements in place with local farmers and other local product providers so that they can ensure they are able to deliver on their value proposition. Recently, FreshGro has decided they would like to have an information system developed that would allow customers to simply walk in a store, grab whatever they need off the shelf and then simply walk out without having to wait in line to pay. They do recognize that there will be challenges with implementing a system like this (processing produce, for example) but are convinced it is the way of the future and have put out an RFP (request for proposals) to see if a company such as yours could provide them with a solution that provides real value for the dollar while significantly adding value for their customers. FreshGros research tells them such a system can be profitable as it will reduce costs associated with hiring employees such as cashiers, as well as reducing equipment costs for cash registers, etc. This being said, they do want to keep development costs as reasonable as possible. Your team will be putting a proposal forward to develop this for them and, in essence, you are competing for this contract with every other team that also submits a proposal. Your goal is to design a simple and elegant solution for FreshGro, who could then scale, tweak, manage and operate it on their own (or hire you on an ongoing basis to maintain the system if you provide that as an option). This will require that you identify MacEwan University, MSYS 200, Group Project 2 the necessary steps in the process as well as any potential bottlenecks or problems that may arise. You will address these in the information system you propose. Remember, an information system is made up of Hardware, Software, Data, Procedures and People. You will need to consider all of these and put together a report/proposal that is essentially a proposal of HOW you will solve their problems. One of the best ways to do this is to put yourself in FreshGros shoes and address any questions they may have. Remember that you WANT this contract, and so you are going to make sure they understand that YOU are the company that provides the greatest value with its proposal