Question
You are an operations manager at the head quarter, and you want to improve the efficiency of the business. First, you are considering whether to
You are an operations manager at the head quarter, and you want to improve the efficiency of the business. First, you are considering whether to install kiosk POS machines or not. The average time it takes for a kiosk machine to place an order is 1 and half minutes, and one machine costs $6,000. Second, after a task analysis, you could divide the second task(making coffee) into grinding/brewing coffee(1 minute) and adding milk or syrup and preparing to serve( 1//2 minutes or 30 seconds). Questions: Will you install the kiosk machines? (*do not consider any other facilitation or investment cost) If no, explain why. If yes, how many kiosk machines will you install? What is new cycle time? What is
You are an operations manager at the head quarter, and you want to improve the efficiency of the business. First, you are considering whether to install kiosk POS machines or not. The average time it takes for a kiosk machine to place an order is 1 and half minutes, and one machine costs $6,000. Second, after a task analysis, you could divide the second task(making coffee) into grinding/brewing coffee (1 minute) and adding milk or syrup and preparing to serve( 1/2 minutes or 30 seconds). Questions: 1. Will you install the kiosk machines? (*do not consider any other facilitation or investment cost) 2. If no, explain why. 3. If yes, how many kiosk machines will you install? What is new cycle time? What is the maximum number of coffee you can sell per hour? 4. By installing kiosk machine(s) and upgrading workstations, can you improve the cycle time? If yes, draw the precedent diagram. Assumptions: - You can use your own assumptions for any out-of-box thinking ideas. - One month: 4 weeks, one year: 48 weeks All coffees are made through the mentioned procedures. The store must close after 1 year, and do not consider any costs relaStep by Step Solution
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