You are assisting a fellow technician in a situation in which the client states a Windows $11$ computer is experiencing limited connectivity messages when accessing the company's WLAN.

Which of the following steps would you advise the technician to perform first?

a$.$ Determine the scope of the problem and document symptoms.

b$.$ Log in to the WAP and verify the wireless security settings and PSK$.$

c$.$ Reboot the computer and if the problem persists, reboot the WAP.

d$.$ Delete the Windows wireless network profile and reconnect.