You are attending a concert in a small local arena. Part of the show involves a huge lighting display on stage. The music is very loud and drowns out the sound of the lighting platform crashing. The crash starts a fire and in a matter of minutes flames and smoke erupt and sparks fly into the crowd. The stage collapses and musicians jump into the crowd. People are panicked and begin a massive run for the main exit, trampling some along the way. You are becoming surrounded by the crowd. What do you do?*

Using the following scenario, explain how you might apply the steps of our problem model quickly.

Here are the basic steps to the problem solving process we are using this week:

• Step 1: Problem finding involves finding or foreseeing problems and opportunities.
• Step 2: Fact finding involves dynamically collecting information related to the current situation in relation to the selected problem.
• Step 3: Problem definition involves using divergence to translate the key facts and a range of thoughtful and dynamic definitions of the problem.
• Step 4: Idea finding consists of using active divergence to design a large number of possible solutions for the chosen problem definition.
• Step 5: Evaluation and selection is about assessing the solutions by generating a set of evaluation criteria.
• Step 6: Action planning is about discovering the tasks needed before and during the implementation.
• Step 7: Gaining acceptance finds ways to encourage others to take ownership of the changes needed to implement and use the solution.
• Step 8: Action taking is the final stage and is part of the overall decision-making and problem-solving process.