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You are configuring a workstream in Dynamics 3 6 5 Customer Service. You need to ensure that work is classified automatically based on how long
You are configuring a workstream in Dynamics Customer Service. You need to ensure that work is classified automatically based on how long similar work items have taken other agents to complete. Which type of rule set must you use? Select only one answer. Logical Effort estimation Skill identification Sentiment prediction
You are configuring a workstream in Dynamics Customer Service.
You need to ensure that work is classified automatically based on how long similar work items have taken other agents to complete.
Which type of rule set must you use?
Select only one answer.
Logical
Effort estimation
Skill identification
Sentiment prediction
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