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You are configuring unified routing in Dynamics 3 6 5 Customer Service. You configure the agents in the system. You plan to implement skills -
You are configuring unified routing in Dynamics Customer Service.
You configure the agents in the system. You plan to implement skillsbased routing.
You need to identify what to create before assigning the relevant skills.
What should you create first?
Select only one answer.
User
Contact
bookable resource
bookable resource characteristic
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