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You are creating a route - to - queues rule set for a workstream in Dynamics 3 6 5 Customer Service. What should you consider
You are creating a routetoqueues rule set for a workstream in Dynamics Customer Service.
What should you consider when you configure the routetoqueues rule set?
Select only one answer.
Only attributes from a case can be evaluated.
Multiple routetoqueue rule sets can be defined.
Rules are mandatory when creating a work stream.
Conditions can evaluate any attribute for a case or related row.
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