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You are discussing the importance of quality with a colleague. She says, High quality may have been an important element of business competition in the
You are discussing the importance of quality with a colleague. She says, High quality may have been an important element of business competition in the 1980s and 1990s when there was variation in quality across companies. Now, increasing quality is much less important than decreasing new product development time, customer response time, and cycle time.
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