You are encouraged to read the case study, Sarah's Snacks, in Chapter 3 of the text. The case study is on pages 97 to 99 of the text. This is a fictional case developed to capture the dynamics of organizational change an experienced by many companies across industries. The specifics are drawn from accounts of business process re-design activities at several leading companies Synopsis of the Case Sarah Woodley, CEO of Sarah's Snacks, faces a decision about how to improve an organizational change effort that has failed to show its expected results. The maker of organic snack foods has responded to competitive and cost pressures that have reduced margins by embarking on a process re-design initiative aimed at improving supply chain effectiveness, increasing time to market for new products, and reducing costs. Beginning with a single process and then expanding to others, the company has created new work and information flows that integrate across functions. Doing so proved more challenging than anticipated. In addition, employees are resisting using the new processes, preferring the older ways of doing things. After 18 months of effort, the company has not achieved any of the expected outcomes. Woodley must determine why and what to do about it. This case study is designed to ilustrate Nadler and Tushman's Congruence Model. As a result, you are encouraged to read the information on Nadler and Tushman's Congruence Model, which is also in Chapter 3 of the text. Nadler and Tushman's Congruence Model include four components, which are formal organization, work, informal organization, and people The Nadler and Tushman's model can be used for organizational analysis as it links internal organizational components with performance. It is valuable for identifying organizational weaknesses and areas for intervention requiring an organizational change. It is also a useful framework for planning an organizational change. 1. You are asked to write a response to each of these three questions. The 3 questions are: 1. How well did Sarah's Snacks fit Nadler and Tushman's congruence model before it began its organizational change? Fit with Congruence Model 2. Why have the changes at Sarah's Snacks not produced the expected results? Failure to Achieve Results 3. What do you recommend Woodley do? Which of your recommendations can be implemented in the shorterm, and which are longer term solutions? Recommendations