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You are given a long text to read to customers who sign up for a medical service. This text makes your calls go on for

You are given a long text to read to customers who sign up for a
medical service. This text makes your calls go on for longer
which can upset customers.
Please choose the most and least effective answers
Statement
Most
Least
Try to read through the text as quickly
as possible to keep the customer
engaged
Let the customer know that this text is
important and then read through it
carefully to ensure the customer
understands it
Summarize the most critical parts of the
text for the customer to provide the
relevant information quickly
Ask if the customer would prefer to
receive a written coppy of the text to
more carefully review the medical
service requirementsConcentrix Advisor Success Index
Progress 1621
A customer calls to complain about the results of using a.
product. As you ask the customer questions, you realize that she
has used the product incorrectly. The customer is extremely
upset at the situation and the product and is now yelling at you.
Please choose the most and least effective answers
Statement
Acknowledge the customer's
dissatisfaction, but let the customer
know that you can resolve her issue
and help her use the product the way
in which it was intended to be used
Tell the customer you understand her
frustration, but the product is not
intended to be used the way that she
has been using it. Recommend another
product that will better suit her needs
Apologize to the customer and tell her
that you will do what you can to help
her move forward. Explain to her how
to properly use the product
Inform the customer that she did not
follow the directions correctly which
caused the issues she is experiencing
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