You are hired as a consultant for a small size distributor of kitchen appliances. The company, ACME Kitchens, sells products on the Internet and at its retail store. The primary software used by the company is a proprietary point-of-sale (PoS) application running on a locally installed SQL server. The company maintains its own website hosted at a national hosting company. ACME Kitchens is considering moving the PoS application and all the related customer and products data to a public cloud using PaaS cloud deployment model. You are hired to advise ACME Kitchens on what metrics should be included in the SLA agreement with the PaaS cloud service provider or a cloud broker.

1. Research at least 4 items which should be included in the agreement.

2. Describe each item and explain why it should be included in the SLA

3.Provide the specific performance or service metrics ACME Kitchens should include in the SLA. For example, if you are describing the up-time metric then provide a specific actual measurable criteria such as 98% uptime.

Post your recommendations supported by reliable references. Your recommendations should take into, cloud service and deployment model, account size of the company, business model, and the type of program and data under consideration.