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You are in the market for a small economy car. The salesperson has you drive the economy car, and then hands you the keys to

You are in the market for a small economy car. The salesperson has you drive the economy car, and then hands you the keys to a mid

-

size car of the same brand for you to drive. The salesperson is engaged in:

-

selling

cross

-

selling

bundling

customer relationship management

customer intimacy

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