You are Karissa Dawson, general manager of the Marion Hotel in rural North Carolina. For years families have loved to come and spend time in the hotel. The Marion Hotel was a three-diamond property and the 218-room facility was the place to stay in western North Carolina. The hotel had a full-service restaurant that was a training center for the local college students. Employees were expected to exceed guests' expectations and use their skills to carefully exceed the opportunities and challenges that would occur on a daily basis. You are Karissa Dawson, general manager of the Marion Hotel in rural North Carolina. For years families have loved to come and spend time in the hotel. The Marion Hotel was a three-diamond property and the 218-room facility was the place to stay in western North Carolina. The hotel had a full-service restaurant that was a training center for the local college students. Employees were expected to exceed guests' expectations and use their skills to carefully exceed the opportunities and challenges that would occur on a daily basis