You are managing an employee who seems to be struggling with the technological changes that are taking place in your Ministry. You feel you have explained what is going on, yet this employee has not learned the new technology. She comes to you for help. Write three (3) questions that you can ask the employee to determine the key issues affecting her. (e.g. resistance, loss, embarrassment, lack of basic skills, etc.) and describe how you would use the Transitional Model of Change to understand and support the employee