You are managing an employee who seems to be struggling with the technological changes that are taking place in your Ministry. You feel you have explained what is going on, yet this employee has not learned the new technology. She comes to you for help. Describe how you would initially respond to the employee in this session. and Explain one (1) change management tool that you can use to understand and support her. (e.g. 5 competencies, GROW model, ADKAR, ladder of inference, above/below the line, transition model, etc.)