You are managing the online ordering and billing system upgrade project. Tailoring the engagement of team members is a delicate and critical task. When done correctly, the team members will be excited about their role on the project, feel empowered, and feel integrated, and they can successfully complete the tasks assigned and know that they will have some conquerable challenges as they move through the project.

To effectively tailor engagement of and empower and integrate the project team, the project manager must perform the following:

• Identify the roles needing to be filled.
• Determine the skills and capabilities required for each role.
• Evaluate skills and capabilities of the team members, and identify potential gaps.
• Tailor the engagement of team members.

The objective for this assignment is to effectively tailor the engagement of and empower and integrate your team. You may form your project team from external resources and the following internal resources:

• Pat is available for 24 hours a week at $135 per hour. Pat was involved in similar upgrade projects and can act as a business analyst, developer, or tester. Pat is very comfortable with the legacy system and does not see the benefit of another system upgrade. He feels that the end users do not fully utilize the functionality that they already have and will not use this new functionality effectively. Pat is an agile expert.
• Terry is available for 24 hours a week at $130 per hour. Terry was involved in the original installation and has been part of every upgrade since then. She tends to be in developer or tester roles for this system but acts as a business analyst for other systems. She is very excited about the upgrade project and the functionality it provides. She is concerned, however, that the end users may not have the skills to use it. Terry is a waterfall expert.
• Robin is available for 30 hours per week at $130 per hour. She was involved in the last two upgrades as a business analyst and has been trying to become involved in other systems and business areas. She was actively involved in a few projects as a programmer. This was considered a skills development opportunity because her programming skills are not strong. Robin is an agile expert.
• Chris is available for 24 hours per week at $100 per hour. He is new to the company; he was previously a customer service representative. He just completed his undergraduate degree in computer science and has experience with programming and software testing techniques.
• Jan is available for 16 hours per week at $135 per hour. Jan is also new to the company. She was previously a consultant and was on process reengineering projects, including several for billing functions. She previously worked with the Web version product of the vendor's competitor. Jan is a waterfall expert.

Assignment Guidelines

In this assignment, use an agile or waterfall methodology plan for filling the roles of the following positions:

• Business analyst
• Technical architect
• Programmer or tester
• Team leader

For each role, perform the following:

• Describe the main responsibilities of the role.
• Identify the skills and capabilities that are necessary.
• Select1 of the candidates listed in the assignment description, and thoroughly explain why you have chosen each person fortheir role.
• Explain any conflicts or problems that you encountered while making your selections.
• Describe the required tailoring aspects.
• 7 to 8 pages.

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