Question
You are managing the software installation for the hospital's new surgery scheduling system. The Hospital's CEO assigned you as the team project manager with the
You are managing the software installation for the hospital's new surgery scheduling system. The Hospital's CEO assigned you as the team project manager with the hospital's Chief Information Officer as your team's sponsor. Things have been going well with the installation until recently. You now have trouble getting support from the software vendor who sold you the new scheduling software. The hospital's accounts payable department does not agree with the vendor's interpretation of the purchase contract's payment terms, and refuses to pay the software vendor. In response, the software vendor is withholding all software support until payment.
You requested the hospital's legal counsel to review the contract. The legal counsel believes the software vendor is correct and that your accounts payable department is incorrect. Moreover, the amount of money in question is a small amount, far less than the cost of delays associated with not getting the scheduling system installed. What do you think you should do?
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