You are on hold with an insurance company to work through a rejected claim for a patient standing at the counter when you receive a rush of customers.

You've already been on hold for $10$ minutes, and the line at the register is $4$ customers long.

$1$ Which statement is MOST like how you would respond?

Assist the customers at the register while you are on hold. Frequently check the phone while assisting other

customers to see if the insurance company is ready to speak with you.

Which statement is LEAST like how you would respond?

Select a statement

Kindly tell the $4$ customers that you are not available to help them at this time but will assist them as soon as you get off

the phone.

Hang up the phone and assist the customers that are at the register. Call the insurance company back once you are

finished helping the customers at the register.

Assist the customers at the register while you are on hold. Frequently check the phone while assisting other customers

to see if the insurance company is ready to speak with you.