You are providing consulting services to the local motor vehicle registry, to advise them about how to increase productivity and reduce costs, while at the same time ensuring that the drivers license renewal process can process up to 120 renewal applications per hour You have gathered the following information during your preliminary review of the process The steps in this process are currently done sequentially, in the order shown The current process is staffed by 6 people Step Current Staffing Pay Notes Ave Time to Perform (Seconds) Review renewal application for completion and correctness Clerk 1 $6 hr This step MUST be done first Officer could also do this step 15 Process and record the payment Clerk 2 $6 hr Officer could also do this step 30 Check drivers file for violations restrictions Clerk 3 $6 hr This clerk tends to shortcut the task to keep up with others Officer could also do this step 60 Conduct the eye test Clerk 4 $6 hr Officer could also do this step 40 Photograph the applicant Photo grapher $8 hr $5 hr for camera This step MUST be done by Photographer 20 Issue the license Officer $9 hr This step MUST be done by Officer and MUST be final step 30 What is the maximum number of applications that this current process can handle per hour, and at what cost per hour ho w many applications can be processed per hour if we add a second clerk to Step 3 (i e Check drivers file for violations restrictions), what will the bottleneck then be, and what are the cost implications Respecting the noted requirements for each step, how would you suggest modifying this process in order to accommodate the required number of applications per hour, at the lowest possible cost Please show the new process, indicate the new bottleneck(s), and tally the revised cost hour given this new process

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Posted on Sep 28, 2024

You are providing consulting services to the local motor vehicle registry, to advise them about how to increase productivity and reduce costs, while at the

You are providing consulting services to the local motor vehicle registry, to advise them about how to increase productivity and reduce costs, while at the same time ensuring that the drivers license renewal process can process up to 120 renewal applications per hour. You have gathered the following information during your preliminary review of the process. The steps in this process are currently done sequentially, in the order shown. The current process is staffed by 6 people

Step	Current Staffing	Pay	Notes	Ave. Time to Perform (Seconds)
Review renewal application for completion and correctness	Clerk #1	$6/hr	This step MUST be done first; Officer could also do this step	15
Process and record the payment	Clerk #2	$6/hr	Officer could also do this step	30
Check drivers file for violations & restrictions	Clerk #3	$6/hr	This clerk tends to shortcut the task to keep up with others; Officer could also do this step	60
Conduct the eye test	Clerk #4	$6/hr	Officer could also do this step	40
Photograph the applicant	Photo-grapher	$8/hr + $5/hr for camera	This step MUST be done by Photographer	20
Issue the license	Officer	$9/hr	This step MUST be done by Officer; and MUST be final step	30

What is the maximum number of applications that this current process can handle per hour, and at what cost per hour? how many applications can be processed per hour if we add a second clerk to Step #3 (i.e. Check drivers file for violations & restrictions), what will the bottleneck then be, and what are the cost implications?
Respecting the noted requirements for each step, how would you suggest modifying this process in order to accommodate the required number of applications per hour, at the lowest possible cost? Please show the new process, indicate the new bottleneck(s), and tally the revised cost/hour given this new process.