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You are receiving calls for a help desk. Read the scenario provided below and resolve the issue with a knowledge based instruction. A customer brings

You are receiving calls for a help desk. Read the scenario provided below and resolve the issue with a knowledge based instruction.
A customer brings you his laptop computer and state that the computer will not stop beeping and that the screen does not displayanything when the computer is turned on. Prepare a knowledge instruction to resolve the issue.

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