You are responding to a negative online review about a faulty 7X headlamp your company sells on its online retail site. What should you do when responding? Point out how the problem the review describes is due to user error, and offer a full refund to the customer. Highlight the benefits of the product the customer reviewed, address the customer's concerns directly, and provide an explanation of why the product didn't work. Show appreciation for the feedback, address the negative aspects directly, and invite the customer to experience other products you carry