You are responsible for troubleshooting technology products for a specific company. A customer calls in and he is very unfamiliar with the basic functions of the product, and is asking basic questions that are keeping you on the call for five minutes over your expected call times. You have other calls coming in and cannot afford to spend this much time with one customer.

Please choose the most and least effective answers

StatementMostLeast

Transfer the call to another department that may have more time

Let the customer know that you can schedule a time to call back

Refer the customer to the companys frequently asked questions page

Quickly address the customers issues, although it will likely take a long time