You are returning your role as the Wells Fargo branch manager. At the beginning of 2020, your branch was under a lot of pressure about making financial sales such as mortgage loans, credit cards, and debit cards. As a result, the HQ had decided to increase the minimum number of product sales by 25% in order to qualify for employee commission, which makes up 50% of employee salaries. Furious by the decision, the branch employees sent a collective email to you and the HQ stating that they will possibly start looking for positions at other banks. As the successful branch manager, you were able to resolve the conflict between the HQ and your employees. Within two weeks of your conflict intervention, your branch met the HQ goal and continued to function as the highest performing branch.

Impressed by this story, the Wells Fargo HQ has asked you to assist other branches struggling with the same conflict. As a result, you have been asked to provide a report on how you resolved this conflict in your branch.

Applying the communication and conflict resolution strategies , write report explaining how you resolved the issue in your branch. Ensure that you specify the strategies and skills you as a leader used to resolve the conflict.