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You are surprised that after six months together, your team continues to experience conflict, on occasion. However, you notice that people do not take it

You are surprised that after six months together, your team continues to experience conflict, on occasion. However, you notice that people do not take it personally. In fact, the conflict seems to help the team move forward. You team appears to be at the stage: Select one: O a. forming O b. storming O c. norming O d. performing O e. adjourning Henry is angry and frustrated because the boss took away the 2-day per week, work-from-home (telecommuting) plan but Henry believes that as a professional he cannot show these strong feelings. Henry is trying to momentarily hide the frustration he feels each time the boss talks to him about the arrangement. Henry is showing: Select one: a. emotional labour O b. surface acting . deep acting d. emotional dissonance . O e. cognitive dissonance

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