You are the CNO for Sanita Virtual Hospital. You are becoming increasingly concerned about the patient fall rates. This year your fall rates have been as follows: 3.41, 3.39, 3.89, 4.69, 4.02, 5.26, 6.03, 7.33, 5.06, 5.24, 4.20, 4.02. You believe the last two months show significant improvement.

Calculate a control chart and determine if this is the case.

You decide to put a concerted effort into a falls prevention program. The next year your fall rates are 4.68, 5.28, 5.25, 3.72, 4.0, 3.86, 4.68, 2.98, 4.67, 5.13 4.84, 4.14. Was your strategy effective? What should you do now, if anything?