You are the Director of Operations for a full-service three star hotel. In order to stay competitive with surrounding hotels in the area, you realize that guests are looking for certain qualities when booking hotels. These qualties consist of enhanced check-in and check-out devices, guest experience, room service, turn down service, valet parking and keyless access to rooms. The General Manager is expecting for you to layout enhanced technology plan by evaluating various departments to ensure your facility is competive in the hospitality industry. The goal is to raise the level of service expections when presenting this plan to your General Manager