You are the Government contracting officer's representative (COR) of a program management support contract awarded to Easy Corp. It is the first year of a five-year contract.

You have noticed the following trends:

• Management reports are typically late and incomplete.
• The contractor program manager is rarely seen by Easy Corp employees or the COR.
• Billing is often delayed and contains errors.
• The company requiring activity is very pleased with the professionalism of Easy Corp employees who deliver quality support and up-front analysis, and who excel at ethical customer service.
• Question:
• What potential issues does the customer (USG) face if the invoicesare continually submitted late and with errors?