You are the HR manager for the ABC Store. Over the past four months, customer complaints have increased by 33% and the CEO is convinced that both the sales team and the customer service employees need to attend mandatory remedial training. You know that the training budget for the year is not large and so you likely not be able to provide training to all sales and customer service employees. Therefore, you decide to analyze the data to make an evidence-based decision on which employees should receive training, as you want to make sure that any money spent on training will be of maximum benefit to the organization