You are the IT manager at a regional company that sells and installs new floors. Forever Floors has a system that manages orders, measuring appointments, installations, and so on. It is also accessible to everyone at the company. Forever Floors recently merged with a major competitor. The company president asked you to prepare requirements for a new information system to support the combined company.

Tasks

1. Should employees be involved in developing the new system? If so, should be their role?

2. What types of system requirements will you focus on? Consider outputs, inputs, processes, performance, and controls. Explain each one in detail.

3. You decide to conduct a series of JAD sessions. Prepare a memo to participants, and include a detailed plan.

4. What fact-finding methods could you use to collect information from employees at Forever Floors? Suggest at least three methods, and explain the pros and cons of each.