You are the manager at a restaurant. A customer complains that a waiter was inattentive and rude. You know this is not true because you witnessed the interaction between the customer and the waiter. The customer was rude, and the waiter did everything possible to appease her.

Which is the BEST way to handle the situation and which is the WORST way to handle the situation?

Apologize and assure the customer that the waiter will be disciplined.

Carefully listen to the customer's complaint and thank them for their feedback.

Explain to the customer that you witnessed the interaction and the waiter did the best he could under the circumstances.

Tell the customer she was the one who was rude and owes the waiter an apology.

Which is the BEST way to handle the situation?

Option $1$

Option $2$

Option $3$

Which is the WORST way to handle the situatida?

Option $1$

Option $2$

Option $3$