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You are the manager of a grocery store and want to focus on resolving customer complaints. You have asked your office manager to analyze the
You are the manager of a grocery store and want to focus on resolving customer complaints. You have asked your office manager to analyze the customer complaints over the past month and to put them in order of the number of times each complaint has occurred. You discover that being overcharged is the highest occurring complaint, being out of stock is the second highest complaint, and not enough parking is the third highest complaint. You advise your assistant manager to focus on resolving the highest occurring complaint first and once that is done to then move on to the resolving the second highest complaint and so on . Which type of approach are you using at your grocery store? a . Pareto Analysisb.Six Sigmac.Quality Control Circled .5 W 2 He . Continuous Improvement
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