You are the manager of a local clothing store. As a result of the pandemic, your store has started offering direct delivery to customers who pay over the phone. A customer emails you to complain that they have not received their order that was placed a week ago. When you look up the order in the computer, there is no record of the transaction. The customer is upset and is demanding a full refund of their purchase. You must tell the customer that you cant refund her money, while still maintaining their business.