You are the manager of a repair shop that services electronic devices such as smartphones and laptops. Customers bring in their devices for repair, and your shop has a limited number of repair technicians available. You want to analyze the performance of your repair shop to ensure efficient utilization of your technicians and minimize customer wait times.

Arrival Rate

$($

$\backslash$

lambda

$)$

:

$1$

$5$

$$devices per day.

Service Rate

$($

$\backslash$

mu

$)$

:

$1$

$0$

$$devices per day per technician.

$2$

$0$

$$devices total

$($

mu for system

$)$

Number of Repair Technicians

$($

c

$)$

:

$2$

$$technicians$.$

Are there enough technicians to handle the incoming repairs efficiently?

What is the utilization rate of repair technicians?