You are the manager of Cibare, one of the hottest Italian restaurants in town. You manage a full service staff and work closely with the Chef and the restaurant owner to ensure Cibare is providing a high-quality experience for customers. It is your job to make sure daily operations are running smoothly and that the investments you make to improve or maintain quality provides a return that exceeds the cost. Your Goal Earn $360,000 in net profits from food and beverage sales. Dont get fired!

Question 1. What are the sources of information that help to decide the type of investment in quality? Provide a few examples of how the feedback helped you make investment decisions? 2. The simulation provides the total internal and external failure costs. What is the difference between these two types of costs? Explain with some examples from the simulation. 3. Resources highlighted in the simulation include equipment and people. What are the failures associated with each of these resources? What types of investments are made to prevent defects being made by these two types of resources? a. b. Equipment: People: 4. Provide some examples of appraisal (inspection) investments suggested in the simulation. 5. Provide some examples of prevention investments suggested in the simulation. 6. How did investment in assessment and prevention impact failure costs? 7. Summarize your general learning about costs of quality and ways to reduce them