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You are the manager of the Goodnight Moon Hotel and Resort. Ellen Woods, the director of the Good Night Moon Business League, has requested the
You are the manager of the Goodnight Moon Hotel and Resort. Ellen Woods, the director of the Good Night Moon Business League, has requested the free use of your hotel for a two-day staff meeting. You would like the Business League to use your meeting room, but you have a problem: You charge any group $1,500 per day to use the room. You can't afford to give it away. It is costly to use the room. There are a number of fixed and variable costs required to clean, pay for lighting and air conditioning, supply and repair equipment. Also, what might happen if others knew you had provided the room at no cost? Write an email to Ms. Woods selling her on the idea of using your hotel while holding to the $1,500 fee. Use tact, a positive tone, goodwill, and persuasive details when delivering the bad news. You should consider offering something to get her business
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