You are the new manager at Chipotle. You notice a lack of consistency in service delivery.

1-What do you want me to do? List at least 4 standards you want your front-line employees to follow.

2-Why do you want me to do it? What's your justification?

3-How do you want me to do it? Some organizations call these "how to's". Tie in at least 4 of the Neon Signs here.

4-How will I know how I'm doing? How will training be conducted and by whom. After training is completed, how will your

employees get feedback? At least 3 bullets here.

5-How will you help me improve? Continuation of the above. At least 3 bullets. What are the career options for your frontline workers?