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You are the new Supervisor of a team of State Parole and Probation Officers who manage and oversee thousands of cases. The department has experienced

You are the new Supervisor of a team of State Parole and Probation Officers who manage and oversee thousands of cases. The department has experienced heavy staff turnover, budgetary cuts, an intense case backlog, and a stoppage to overtime pay. Morale is low while caseload is increasing. You meet with your agents to get a better sense of the agency and to receive input about how to improve the team. They understand very well the budgetary constraints and your inability to give them raises. However, they would like some flexibility in their jobs, work schedules, etc...It is your task to offer a detailed work and job redesign plan to offer your agents this flexibility. Your plan should address their job motivations and specific strategies to improve flexibility, which will improve productivity, output, and worker satisfaction

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