You are the owner of Quality Health, Inc., a consulting company that specializes in helping healthcare organizations with their quality initiatives and quality improvement programs. You have been contacted by a local healthcare facility, First Hospital, to help establish a quality improvement program. First Hospital is a 400-bed acute care facility that employs over 450 physicians that practice in the areas of emergency medicine, cardiology, women and childbirth care, pediatrics, oncology, and more.

Before you begin your work on establishing the quality improvement program, you would like to meet with the hospital's current quality manager,(CEO), (CFO), chief medical officer (CMO), and the risk manager. You would like to present a general overview of quality concepts in a hospital setting. You have decided that your presentation would include requirements of quality and risk management initiatives, information management systems and patient care technologies that promote healthcare quality, medical error reporting, patient satisfaction tools, clinical documentation improvement (CDI) processes, and the impact of healthcare quality regulatory requirements and accreditation standards on quality healthcare.

Instructions

• Evaluates requirements of quality and risk management initiatives in promoting the culture of safety and quality in healthcare organizations.
• Examines information management systems and patient care technologies that promote healthcare quality.
• Analyzes medical error reporting used in healthcare performance outcomes.
• Assesses the use of patient satisfaction measurement tools in healthcare.
• Evaluates clinical documentation integrity (CDI) processes as a component of quality documentation and the revenue cycle.
• Assesses the impact of healthcare quality regulatory requirements and accreditation standards on quality healthcare.