You are the payroll administrator for a Quebec$-$based organization that recently hired an employee working remotely from their home in Manitoba. Your organization has no establishment in Manitoba, and you have explained the requirement for the company to withhold statutory deductions based on Quebec, the province from which paid. However, the employee is in disbelief and angrily says you don$$t know what you are talking about.$$

What are some communication techniques you could use to manage the conversation with this employee? What would be the tipping point for you to escalate the issue to your manager?