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You are the Production Department manager at Kibby and Strand, and last month there were complaints from customers that the quality of the products shipped

You are the Production Department manager at Kibby and Strand, and last month there were complaints from customers that the quality of the products shipped to them was lacking. Some shorts were labeled with incorrect sizes and boys' shirts had buttons sewn on the wrong side. The Operations Manager tasks you to prepare an overall Quality Improvement Plan (QIP), including a plan for conducting a Root Cause Analysis (RCA) to identify the causes of these quality issues. In addition, he recently read the article 3 Ways to Manage Garment Quality Control) and wants you to detail how the quality inspections in the article can be implemented within Kibby and Strand's quality improvement plan

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