Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

You are the purchasing agent for a company that just purchased a new accounting and invoicing software system. The vendor's support people have installed the

You are the purchasing agent for a company that just purchased a new accounting and invoicing software system. The vendor's support people have installed the software and have trained your company's people in using the software. The first week the software mistakenly surpluses half of your inventory, sending it to salvage, and also invoices all of your customers at 1/100 the actual price.

The next week, the software sends your best customer an invoice that is 1000 times too high and the customer cancels all contracts and posts an angry comment on your company's blog. Because of the blog post, your company loses a new bid for $10,000,000 worth of business.

By now, you have called in the sales people for the vendor, who say, "Oh, yea. We've had some problems with this software. We thought that had all been fixed." The next week you learn that the software contained a virus which has infected your entire IT system requiring your IT people to shut down the company for two weeks to clean out every computer.

Obviously, you take the vendor to court.During discovery, you find an email from the vendor's Vice President of Marketing to the President that says "you know this software is a mess. It's going to really screw up the company's invoicing and who knows what else, but that company is too stupid to know what's going on. We can make a mint sending in our service people to straighten it all out.' The President responded "Go for it. We need to make our numbers this quarter."

So, what kind of damages might be appropriate in this case? [I would note that my scenario predates the Boeng 737 MAX story

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Management

Authors: Chuck Williams

4th Edition

978-0324316797, 0324316798

More Books

Students also viewed these General Management questions

Question

Write a paper on search Engine Optimization

Answered: 1 week ago