You are the Restaurant Manager of a city centre hotel; it is a very hot summer day and the local rugby team is playing against their biggest rival team. You have a fully booked restaurant and the outdoor area of the restaurant is fully booked with rugby fans groups that want to watch the game, suddenly two of your staff phone in sick, other departments are not as busy as most of the reservations are stay overs so the Front Desk, Housekeeping and Leisure departments seem relatively quiet.

1.Explain how would you solve the sudden short staffing situation?

2. One of most important skills of a Manager is leading by example, how would you support the staff whilst the shift is busy?

3. Considering the busy restaurant with regular reservations and the outdoor beer garden being full of Rugby fans what area would you think the focus should be mainly on?