You are the volunteer manager of a community services organization providing food, shelter, and clothing to disadvantaged members of the community.

 

You observe one of your volunteers engaging in unethical conduct. This particular volunteer is responsible for sorting clothing donated to the organization from members of the public. The volunteer has been observed putting pieces of clothing aside and taking them for personal use.

 

The organization's policy and procedures for sorting donated items strictly prohibit employees and volunteers from keeping donated items for themselves. If they wish to obtain second-hand items that have been donated, they must purchase them from the organization's second-hand store, or apply to the organization for assistance in the area of clothing.

Read the case study above, and then answer the questions on the right.

 

1. Explain why the volunteer's behavior is considered unethical.
2. identify the relevant people you could refer this issue to.
3. List two ways you can receive updated information on the compliance requirements in your service.
4. Explain how you could share updated knowledge and information with peers and colleagues.
5. Provide one reason why it is important to ensure continued professional education is supported in your service.
6. List three things that implementing a QMS will allow your service to do.